Receipt + warranty card
Both your purchase receipt and warranty card are required when making a warranty claim. Have your model code and a description of the fault ready.
OUR WARRANTY
Clear steps.
Direct support.
A 12-month warranty.
Replacement after inspection for eligible faults.
ISKA or your retailer
Contact ISKA Group directly or return to the retailer where you purchased your product. Either route can be used to start your claim.
Replacement if eligible
The faulty product is inspected before a decision is made. Products with an eligible fault under the warranty will be replaced.
What is not covered
- Physical damage
- Water damage
- Damage caused by high voltage
- Damage caused by misuse
Delivery costs
Delivery costs for warranty claims are paid by the customer or retailer.
Contact ISKA or your retailer before sending a product to arrange the claim and confirm where it should be sent.
ISKA Group Pvt. Ltd. · +977 9700912777 · Every day, 8:00 AM–8:00 PM Nepal time.